Hybrid Payroll Support Specialist I

Indiana University Health, Inc.; Indianapolis (IN); Ibrido; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Indiana University Health, Inc. is seeking a Payroll Specialist I to join the Payroll Shared Services call center in Indianapolis. You will be the first point of contact for payroll inquiries, resolving issues on the initial contact and supporting a fast-paced team.

The role emphasizes phone professionalism, attention to detail, and a service-oriented mindset. Hybrid, full-time hours on weekdays with opportunities to grow in payroll capabilities.

Competenze

• High School Diploma or GED required.
• Associate's degree or equivalent years of experience preferred.
• 0–3 years of relevant experience; basic payroll experience preferred.
• Microsoft Word and Excel proficiency required; HDI certification within 6 months of hire.

Mansioni

• Serve as primary contact for inbound payroll calls and resolve issues on first contact.
• Pull timecards and payslips to answer inquiries in real time.
• Create and manage cases/tickets in the shared services system for deeper research.
• Review employee hours to ensure accurate payment per IU Health pay policies and FLSA.
• Navigate Oracle, UKG, Teams, and Sharewell/ServiceNow across multiple screens.

Conoscenze

Customer service

Detail oriented

Phone skills

Payroll basics

Formazione

High School Diploma/GED

Associate's degree or equivalent experience

HDI certification

Strumenti

Oracle

UKG

Microsoft Teams

Sharewell/ServiceNow

Descrizione del lavoro

Indiana University Health, Inc. is seeking a Payroll Specialist I to join the Payroll Shared Services call center in Indianapolis. You will be the first point of contact for payroll inquiries, resolving issues on the initial contact and supporting a fast-paced team.

The role emphasizes phone professionalism, attention to detail, and a service-oriented mindset. Hybrid, full-time hours on weekdays with opportunities to grow in payroll capabilities.