Hybrid Payroll Specialist — Client Success & Implementation

RON SUNSHINE ASSOCIATES LLC; San Diego (CA); Híbrido; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits & health insurance

Descripción de la vacante

RON SUNSHINE ASSOCIATES LLC in Carlsbad, CA is seeking a Payroll Specialist to join its payroll team in a high-touch, client-facing role. You will understand payroll processes beyond data entry, ensuring accurate, on-time biweekly payrolls and a smooth onboarding for new clients.

Ideal candidates have hands-on biweekly payroll experience, strong attention to detail, and excellent communication skills to manage client relationships and resolve issues proactively.

Formación

• 2+ years of hands-on payroll experience, including biweekly payroll processing.
• Experience receiving and reviewing client payroll data through completed payroll processing.
• Strong understanding of payroll processes and calculations.
• Ability to recognize when payroll information or results do not look correct and investigate why.
• Experience troubleshooting payroll discrepancies and resolving client questions.
• Strong customer service and relationship-building skills.
• Excellent attention to detail, organization, and time management.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and the ability to learn payroll technology quickly.

Responsabilidades

• Manage payroll processing for an assigned portfolio of clients, including recurring biweekly payrolls.
• Receive, review, and validate payroll information submitted by clients.
• Understand how employee changes, compensation, deductions, benefits, and other payroll inputs affect the final payroll.
• Review payroll reports and system output for accuracy and identify discrepancies or unusual results.
• Research and resolve payroll issues by understanding the root cause rather than simply relying on the payroll system.
• Ensure payrolls are completed accurately and on schedule.
• Maintain accurate client records and documentation.
• Serve as a trusted point of contact for assigned clients.
• Provide a white-glove, proactive client experience through responsive communication and attention to detail.
• Gather payroll information, clarify questions, and ensure client deadlines are met.
• Anticipate potential issues and communicate proactively before they become payroll problems.
• Take ownership of client questions and issues through resolution.
• Develop strong, long-term client relationships.
• Assist with onboarding and implementation of new payroll clients.
• Gather, organize, and validate client and employee information required for payroll setup.
• Identify and resolve issues during implementation and support a smooth transition into ongoing payroll services.
• Develop an understanding of each client\'s unique payroll processes and requirements.
• Work closely with internal payroll and other departments to resolve client issues and ensure accurate service.
• Partner with the company\'s payroll tax team when tax-related matters require their expertise. This position is not responsible for payroll tax filings.
• Stay current on payroll practices, systems, and requirements relevant to the role.

Conocimientos

Biweekly payroll processing

Client data review

Attention to detail

Time management

Communication skills

Herramientas

Microsoft Office

Descripción del empleo

RON SUNSHINE ASSOCIATES LLC in Carlsbad, CA is seeking a Payroll Specialist to join its payroll team in a high-touch, client-facing role. You will understand payroll processes beyond data entry, ensuring accurate, on-time biweekly payrolls and a smooth onboarding for new clients.

Ideal candidates have hands-on biweekly payroll experience, strong attention to detail, and excellent communication skills to manage client relationships and resolve issues proactively.