Payroll Specialist - Client Success & Implementation

Aspire Talent Solutions; San Diego (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Job summary

Aspire Talent Solutions in Carlsbad, CA is seeking an experienced Payroll Specialist for a hybrid, client-facing role focused on end-to-end payroll processing, client services, and implementation.

The ideal candidate understands the process behind the technology—how payroll data is received and reviewed, how information flows through the payroll process, how to identify discrepancies, and how to ensure payroll is accurate and complete.

Qualifications

• 2+ years of hands-on payroll experience, including biweekly payroll processing.
• Experience receiving and reviewing client payroll data through completed payroll processing.
• Strong understanding of payroll processes and calculations.
• Ability to recognize when payroll information or results do not look correct and investigate why.
• Experience troubleshooting payroll discrepancies and resolving client questions.

Responsibilities

• Manage payroll processing for an assigned portfolio of clients, including recurring biweekly payrolls.
• Receive, review, and validate payroll information submitted by clients.
• Understand how employee changes, compensation, deductions, benefits, and other payroll inputs affect the final payroll.
• Review payroll reports and system output for accuracy and identify discrepancies or unusual results.
• Research and resolve payroll issues by understanding the root cause rather than simply relying on the payroll system.
• Ensure payrolls are completed accurately and on schedule.
• Maintain accurate client records and documentation.
• Serve as a trusted point of contact for assigned clients.
• Provide a white-glove, proactive client experience through responsive communication and attention to detail.
• Gather payroll information, clarify questions, and ensure client deadlines are met.
• Anticipate potential issues and communicate proactively before they become payroll problems.
• Take ownership of client questions and issues through resolution.
• Develop strong, long-term client relationships.
• Assist with onboarding and implementation of new payroll clients.
• Gather, organize, and validate client and employee information required for payroll setup.
• Identify and resolve issues during implementation and support a smooth transition into ongoing payroll services.
• Develop an understanding of each client\'s unique payroll processes and requirements.
• Work closely with internal payroll and other departments to resolve client issues and ensure accurate service.
• Partner with the company\'s dedicated payroll tax team when tax-related matters require their expertise.
• This position is not responsible for payroll tax filings.
• Stay current on payroll practices, systems, and requirements relevant to the role.

Skills

Payroll processing

Biweekly payroll

Customer service

Communication skills

Microsoft Office

Job description

Aspire Talent Solutions in Carlsbad, CA is seeking an experienced Payroll Specialist for a hybrid, client-facing role focused on end-to-end payroll processing, client services, and implementation.

The ideal candidate understands the process behind the technology—how payroll data is received and reviewed, how information flows through the payroll process, how to identify discrepancies, and how to ensure payroll is accurate and complete.