Hybrid Payroll Specialist - Client Success & Implementation

True North Consultants, Inc.; San Diego (CA); Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits & health insurance

Descripción de la vacante

True North Consultants, Inc. in Carlsbad, CA is seeking a Payroll Specialist to join its payroll team in a client-facing, hybrid role. The ideal candidate will manage biweekly payrolls, review data for accuracy, and resolve discrepancies while delivering a white-glove client experience.

Strong communication and attention to detail are essential for onboarding clients and providing ongoing support. You'll collaborate with internal teams, support implementation for new clients, and ensure

Formación

• 2+ years of hands-on payroll experience, including biweekly payroll.
• Experience receiving and reviewing client payroll data.
• Strong understanding of payroll processes and calculations.
• Ability to recognize when payroll information or results look correct and investigate why.
• Experience troubleshooting payroll discrepancies and resolving client questions.
• Strong customer service and relationship-building skills.
• Excellent attention to detail, organization, and time management.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and the ability to learn payroll technology quickly.

Responsabilidades

• Manage payroll processing for an assigned portfolio of clients, including recurring biweekly payrolls.
• Receive, review, and validate payroll information submitted by clients.
• Understand how employee changes, compensation, deductions, benefits, and other payroll inputs affect the final payroll.
• Review payroll reports and system output for accuracy and identify discrepancies or unusual results.
• Research and resolve payroll issues by understanding the root cause rather than simply relying on the payroll system.
• Ensure payrolls are completed accurately and on schedule.
• Maintain accurate client records and documentation.
• Serve as a trusted point of contact for assigned clients.
• Provide a white-glove, proactive client experience through responsive communication and attention to detail.
• Gather payroll information, clarify questions, and ensure client deadlines are met.
• Assist with onboarding and implementation of new payroll clients.
• Identify and resolve issues during implementation and support a smooth transition into ongoing payroll services.
• Develop an understanding of each client’s unique payroll processes and requirements.
• Work closely with internal payroll and other departments to resolve client issues and ensure accurate service.
• Partner with the company’s payroll tax team when tax-related matters require their expertise.
• Stay current on payroll practices, systems, and requirements relevant to the role.

Conocimientos

Payroll processing

Client service

Attention to detail

Time management

Communication

Herramientas

Microsoft Office

Descripción del empleo

True North Consultants, Inc. in Carlsbad, CA is seeking a Payroll Specialist to join its payroll team in a client-facing, hybrid role. The ideal candidate will manage biweekly payrolls, review data for accuracy, and resolve discrepancies while delivering a white-glove client experience.

Strong communication and attention to detail are essential for onboarding clients and providing ongoing support. You'll collaborate with internal teams, support implementation for new clients, and ensure