Hybrid Payment Risk Analyst: Fraud & ATO

JobDiva, Inc.; Atlanta (GA); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Pyramid Consulting, Inc. is actively seeking a Payment Risk Analyst to investigate Account Takeover and payment fraud in a hybrid Atlanta setting. The contract role offers 06+ months with potential for extension.

The analyst will review accounts and transactions, make risk-based decisions, and collaborate with Fraud, Risk, and Operations teams. Strong communication and investigative skills are essential.

Qualifications

• 2+ years of experience in fraud, risk, payments, or financial services.
• Hands-on experience investigating Account Takeover (ATO).
• Experience investigating transactional fraud and/or payment fraud.
• Experience reviewing accounts and transactions to identify suspicious activity.
• Experience making, documenting, or escalating risk decisions.

Responsibilities

• Investigate Account Takeover (ATO) cases involving suspicious activity.
• Investigate Account Takeover (ATO) cases involving suspicious account activity, unauthorized access, compromised credentials, and potential fraud.
• Review customer accounts, transaction histories, payment activity, and behavioral patterns to identify fraudulent or suspicious activity.
• Conduct transaction and payment fraud investigations and determine appropriate risk actions.
• Validate payment and transaction information to determine whether activity is legitimate or potentially fraudulent.
• Make or expand risk decisions involving holding, releasing, restricting, blocking, or protecting accounts and funds.
• Handle inbound customer calls related to fraud, suspicious transactions, account security, and payment concerns.
• Authenticate customers and gather information needed to investigate fraud cases.
• Communicate fraud findings and risk decisions clearly and professionally.
• De-escalate difficult customer situations while maintaining appropriate fraud and risk controls.
• Balance customer experience, fraud prevention, and financial risk mitigation.
• Document investigation findings, decisions, customer interactions, and supporting evidence accurately.
• Escalate complex or high-risk cases according to established procedures.
• Partner with Fraud, Risk, Payments, Operations, Compliance, and Customer Support teams to resolve issues.
• Identify emerging fraud patterns and recommend opportunities to improve fraud prevention and customer protection.
• Meet established quality, productivity, accuracy, and service-level expectations.

Skills

Account Takeover

Fraud Investigation

Risk Decisions

Customer Support

High Volume

Analytical Skills

Communication Skills

Independent Worker

FinTech Payments

Job description

Pyramid Consulting, Inc. is actively seeking a Payment Risk Analyst to investigate Account Takeover and payment fraud in a hybrid Atlanta setting. The contract role offers 06+ months with potential for extension.

The analyst will review accounts and transactions, make risk-based decisions, and collaborate with Fraud, Risk, and Operations teams. Strong communication and investigative skills are essential.