Fraud Analyst I - Payments & AML (Hybrid)

IGT; Providence (RI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Paid time off

Job summary

IGT is seeking a Fraud Analyst I to join our Payment Services Team in a hybrid role based in Providence, RI. You will support day-to-day fraud prevention and payment operations, focusing on account reviews, transaction monitoring, and fraud investigations.

You will work under the Supervisor of Fraud and Risk Services, contribute to AML/KYC compliance, and collaborate across internal teams to improve fraud controls and resolve issues promptly.

Qualifications

• Bachelor’s degree or 1+ years fraud analysis experience; payments industry is desired but not required.
• Must secure the appropriate mandated gaming licenses as applicable.
• Experience with AML and KYC requirements/concepts.
• Proficiency with MS Office Suite including Excel, Word and PowerPoint.
• Ability to follow processes and apply standard procedures consistently.
• Team-oriented mindset with willingness to learn and take feedback.
• Personal energy to proactively address situations with a positive approach.
• Comfortable working in a fast-paced operational environment.
• Strong communication skills (written and verbal).

Responsibilities

• Perform daily fraud and payment operational tasks in line with company policies, procedures, and regulatory requirements.
• Review account transactions to identify potential suspicious activity, including online card-not-present fraud and operational fraud risk.
• Conduct investigations into flagged accounts using internal tools and systems including but not limited to payment platforms, player account management systems, KYC tools, geolocation systems, etc.)
• Follow established guidelines to take appropriate actions, such as account restrictions, funds transfers, document review, escalations, and geolocation.
• Review, analyze, and respond to chargebacks and payment disputes across multiple payment types; ensure accurate tracking, reporting, and resolution in accordance with defined procedures.
• Review daily payment gateway alerts and operational notifications, taking appropriate actions by following defined procedures.
• Respond to player and customer escalations related to payments and fraud in a timely manner, driving issues to resolution and escalating internally or externally as required.
• Adhere to regulatory, AML, and compliance requirements during daily tasks.
• Collaborate cross‑functionally with internal and external teams/vendors to resolve issues, improve processes, and enhance overall fraud and payment controls.
• Contribute to process consistency by following documentation and providing feedback on recurring issues.

Skills

Fraud analysis

AML/KYC concepts

Communication skills

Teamwork

MS Office Suite

Education

Bachelor’s degree or equivalent

Tools

MS Office Suite

Job description

IGT is seeking a Fraud Analyst I to join our Payment Services Team in a hybrid role based in Providence, RI. You will support day-to-day fraud prevention and payment operations, focusing on account reviews, transaction monitoring, and fraud investigations.

You will work under the Supervisor of Fraud and Risk Services, contribute to AML/KYC compliance, and collaborate across internal teams to improve fraud controls and resolve issues promptly.