Fraud Detection Analyst I — Hybrid Banking

Akraya, Inc.; Newark (DE); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Akraya, Inc. is seeking a Fraud Investigator to review flagged transactions and alerts, identify potential fraud, and help safeguard financial assets in a hybrid role based in Newark, DE or Phoenix, AZ.

You will verify suspicious activity through customer outreach, initiate dispute claims, and document findings for escalation, requiring strong analytical skills and precise communication.

Qualifications

• Proficiency in fraud detection techniques.
• Strong problem-solving and decision-making abilities.
• Effective verbal and written communication skills.
• Prior banking operations or contact center experience is preferred.

Responsibilities

• Analyze transaction alerts for suspicious patterns.
• Verify potentially fraudulent activity via customer outreach.
• Initiate dispute claims for confirmed fraudulent transactions.
• Document and elevate suspicious activities for further review.
• Implement mitigation steps to minimize financial risk.

Skills

Fraud investigation

Banking operations

Dispute resolution

Customer communication

Risk mitigation

Job description

Akraya, Inc. is seeking a Fraud Investigator to review flagged transactions and alerts, identify potential fraud, and help safeguard financial assets in a hybrid role based in Newark, DE or Phoenix, AZ.

You will verify suspicious activity through customer outreach, initiate dispute claims, and document findings for escalation, requiring strong analytical skills and precise communication.