Fraud Operations Analyst Payments & Account Protection

JobDiva, Inc.; Atlanta (GA); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Travel benefits per agency package

Job summary

JobDiva, Inc. seeks a Fraud Operations Analyst – Payments & Account Protection for a 6+ months contract in Atlanta, hybrid. You will investigate Account Takeover cases, review payment activity, and determine appropriate risk actions to balance customer experience with security.

The role requires 2+ years in fraud/risk, strong analytical and communication skills, and the ability to work independently within established procedures. Travel may be required per agency package.

Qualifications

• 2+ years in fraud, risk, payments or financial services.
• Hands-on experience investigating Account Takeover (ATO).
• Experience with payments, merchant processing, or financial-services risk.
• Experience reviewing accounts and transactions to identify suspicious activity.

Responsibilities

• Investigate Account Takeover (ATO) cases involving suspicious activity and unauthorized access.
• Review customer accounts and payment activity to identify fraud patterns.
• Conduct transaction and payment fraud investigations and determine risk actions.
• Validate payment and transaction information to assess legitimacy.
• Make or escalate risk decisions involving holds, blocks, or protections of accounts/funds.
• Handle inbound customer calls related to fraud and payment concerns.
• Document findings and communicate risk decisions clearly.
• Escalate complex or high-risk cases according to procedures.

Skills

Fraud investigation

ATO investigation

Payments risk analysis

Analytical skills

Communication

Customer handling

Risk decisioning

Account protection

Transaction monitoring

Job description

Fraud Operations Analyst – Payments & Account Protection

06+ Months Contract

Atlanta, GA (Hybrid)

Pay Range: $30 - $32/hour

Traveller benefits as per agency package. (Benefits vary by vendor and assignment.)

Key Responsibilities:

• Investigate Account Takeover (ATO) cases involving suspicious account activity,
• Investigate Account Takeover (ATO) cases involving suspicious account activity, unauthorized access, compromised credentials, and potential fraud.
• Review customer accounts, transaction histories, payment activity, and behavioral patterns to identify fraudulent or suspicious activity.
• Conduct transaction and payment fraud investigations and determine appropriate risk actions.
• Validate payment and transaction information to determine whether activity is legitimate or potentially fraudulent.
• Make or escalated risk decisions involving holding, releasing, restricting, blocking, or protecting accounts and funds.
• Handle inbound customer calls related to fraud, suspicious transactions, account security, and payment concerns.
• Authenticate customers and gather information needed to investigate fraud cases.
• Communicate fraud findings and risk decisions clearly and professionally.
• De-escalate difficult customer situations while maintaining appropriate fraud and risk controls.
• Balance customer experience, fraud prevention, and financial risk mitigation.
• Document investigation findings, decisions, customer interactions, and supporting evidence accurately.
• Escalate complex or high-risk cases according to established procedures.
• Partner with Fraud, Risk, Payments, Operations, Compliance, and Customer Support teams to resolve issues.
• Identify emerging fraud patterns and recommend opportunities to improve fraud prevention and customer protection.
• Meet established quality, productivity, accuracy, and service-level expectations.

Key Requirements and Technology Experience:

• 2+ years of relevant fraud, risk, payments, banking, fintech, or financial-services experience.
• Hands-on experience investigating Account Takeover (ATO).
• Experience investigating transactional fraud and/or payment fraud.
• Experience reviewing accounts and transactions to identify suspicious activity.
• Experience making, documenting, or escalating risk decisions.
• Experience with payments, merchant processing, banking, fintech, or financial-services risk.
• Customer-facing fraud experience, including inbound phone calls.
• Experience authenticating customers and handling sensitive or difficult fraud conversations.
• Strong verbal and written communication skills.
• Strong analytical and investigative skills.
• Ability to work independently while following established fraud/risk procedures.
• Strong attention to detail and sound judgement.
• Experience protecting or restricting customer accounts.
• Experience placing/releasing holds on funds or transactions.
• Chargeback/payment dispute experience.
• Transaction monitoring.
• Account security.
• Fraud prevention and mitigation.
• Experience working in a high-volume operational environment.
• Recent fraud/risk experience rather than fraud experience several years ago.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.