Fraud Operations & Account Protection Specialist

JobDiva, Inc.; Atlanta (GA); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Travel benefits per agency package

Job summary

JobDiva, Inc. seeks a Fraud Operations Analyst – Payments & Account Protection for a 6+ months contract in Atlanta, hybrid. You will investigate Account Takeover cases, review payment activity, and determine appropriate risk actions to balance customer experience with security.

The role requires 2+ years in fraud/risk, strong analytical and communication skills, and the ability to work independently within established procedures. Travel may be required per agency package.

Qualifications

• 2+ years in fraud, risk, payments or financial services.
• Hands-on experience investigating Account Takeover (ATO).
• Experience with payments, merchant processing, or financial-services risk.
• Experience reviewing accounts and transactions to identify suspicious activity.

Responsibilities

• Investigate Account Takeover (ATO) cases involving suspicious activity and unauthorized access.
• Review customer accounts and payment activity to identify fraud patterns.
• Conduct transaction and payment fraud investigations and determine risk actions.
• Validate payment and transaction information to assess legitimacy.
• Make or escalate risk decisions involving holds, blocks, or protections of accounts/funds.
• Handle inbound customer calls related to fraud and payment concerns.
• Document findings and communicate risk decisions clearly.
• Escalate complex or high-risk cases according to procedures.

Skills

Fraud investigation

ATO investigation

Payments risk analysis

Analytical skills

Communication

Customer handling

Risk decisioning

Account protection

Transaction monitoring

Job description

JobDiva, Inc. seeks a Fraud Operations Analyst – Payments & Account Protection for a 6+ months contract in Atlanta, hybrid. You will investigate Account Takeover cases, review payment activity, and determine appropriate risk actions to balance customer experience with security.

The role requires 2+ years in fraud/risk, strong analytical and communication skills, and the ability to work independently within established procedures. Travel may be required per agency package.