Hybrid Patient Access & Scheduling Specialist

Providence Swedish Medical Center; Olympia (WA); Hybrid; USD 29,000 - 42,000; Full time

Job summary

Providence Swedish Medical Center is seeking a Specialty Call Center Representative in a hybrid role to support multiple clinics. You will serve as the first contact for patients and referring providers, handling scheduling, registrations, and HIPAA-compliant information management.

In a fast-paced healthcare setting, you will manage high call volumes, document patient concerns for triage, and coordinate between patients, clinics, and offices to ensure timely access to specialty care.

Qualifications

• 1 year medical office or related healthcare experience.
• 6 months experience as a Providence employee in an Associate PSS role.

Responsibilities

• Answer and manage high volumes of incoming calls for multiple specialty clinics.
• Schedule, reschedule, and cancel patient appointments accurately according to clinic-specific scheduling protocols.
• Gather and verify patient demographic, insurance, and registration information.
• Perform symptom screening and document patient concerns for review by the clinical triage team.
• Route urgent or clinically concerning calls according to established protocols.
• Review, process, and manage referral work queues to support timely patient access to specialty care.
• Coordinate communication between patients, providers, clinical staff, and referring offices.
• Maintain accurate patient records within the electronic health record (EHR) system.
• Monitor and prioritize multiple work queues while meeting productivity and quality standards.
• Ensure compliance with HIPAA, organizational policies, and patient confidentiality requirements.
• Provide exceptional customer service while resolving patient questions and concerns.

Job description

Providence Swedish Medical Center is seeking a Specialty Call Center Representative in a hybrid role to support multiple clinics. You will serve as the first contact for patients and referring providers, handling scheduling, registrations, and HIPAA-compliant information management.

In a fast-paced healthcare setting, you will manage high call volumes, document patient concerns for triage, and coordinate between patients, clinics, and offices to ensure timely access to specialty care.