Hybrid Patient Relations Advocate

Banner Health; Mesa, Northern (AZ, KY); Hybrid; USD 40,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

On-site training

Job summary

Banner Health is seeking a Patient Relations Associate in Mesa, AZ. The role centers on answering inbound calls, addressing patient relations issues across Banner Hospitals and Clinics, and de‑escalating complaints with compassionate, professional communication.

After a 6-week on-site training in Mesa, the position transitions to hybrid work, with duties involving documentation, investigation coordination, and liaison work between patients, families, and facility staff to improve patient

Qualifications

• Must have basic medical terminology knowledge.
• Customer service principles and effective communication.
• Associate’s degree in a relevant field with 1–3 years’ experience.
• Excellent written and spoken communication; navigate fast-paced environment.

Responsibilities

• Serve as initial point of contact for patient relations issues and de-escalate complaints.
• Document and track all patient relations cases in the system; ensure timely resolution.
• Coordinate with clinical leadership to obtain investigative findings and respond to concerns.
• Maintain privacy and confidentiality per HIPAA guidelines and policies.
• Prepare correspondence and follow up with patients/families as needed.
• Support non-clinical concerns, including billing issues and behavior-related matters.

Skills

Medical terminology

Customer service

Communication skills

Multitasking

Problem solving

HIPAA knowledge

Education

Associate degree

Bachelor’s degree (preferred)

Tools

MS Office

Job description

Banner Health is seeking a Patient Relations Associate in Mesa, AZ. The role centers on answering inbound calls, addressing patient relations issues across Banner Hospitals and Clinics, and de‑escalating complaints with compassionate, professional communication.

After a 6-week on-site training in Mesa, the position transitions to hybrid work, with duties involving documentation, investigation coordination, and liaison work between patients, families, and facility staff to improve patient