Hybrid Patient Nutrition Call Center Specialist

University of Michigan; Ann Arbor (MI); Hybrid; USD 36,000 - 52,000; Full time

Job summary

The University of Michigan's PFANS team seeks a Call Center Representative to serve as a vital link between patients, care teams, and food service operations. You will process patient dietary selections using CBORD and support nutrition operations across Michigan Medicine.

Requirements include a high school diploma, basic computer skills, and strong customer service. This role offers a hybrid schedule with morning, day and evening shifts, including weekends.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including email and common software.
• Strong communication with patients, care teams, and colleagues.
• Adaptability and collaborative approach in fast-paced healthcare.
• Physical ability to walk distances and lift up to 15 pounds.

Responsibilities

• Answer high-volume hospital room service calls and enter meal selections into CBORD.
• Collect meal requests aligned with prescribed diets using portable devices.
• Cross-reference diet orders between CBORD and MiChart for safety.
• Resolve routine inquiries and escalate complex issues as needed.
• Enter outpatient billing data and support daily operational reports.
• Deliver menus and educational nutrition materials to inpatient units.

Skills

Basic computer proficiency

Interpersonal communication

Collaborative teamwork

Physical ability to lift 15 lbs

Education

High School Diploma or equivalent

Associate degree or completed college coursework

Job description

The University of Michigan's PFANS team seeks a Call Center Representative to serve as a vital link between patients, care teams, and food service operations. You will process patient dietary selections using CBORD and support nutrition operations across Michigan Medicine.

Requirements include a high school diploma, basic computer skills, and strong customer service. This role offers a hybrid schedule with morning, day and evening shifts, including weekends.