Hybrid Patient Financial Clearance Specialist

Mayo Career Site US; Rochester (MN); Híbrido; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Mayo Clinic is seeking a Financial Clearance Call Center Representative to support pre-registration and registration for hospital admissions, outpatient, ED, and clinic visits. The role involves handling missing items, call transfers, and answering patient financial questions about charges, co-pays, co-insurance, and deposits.

The position operates in a hybrid model and must be located within 100 miles of Mayo Clinic campuses, aligning with business needs for on-site expectations.

Formación

• Experience handling exception-based pre-registration and registration.
• Ability to work with call queues, in basket messages, and phone calls.
• Adherence to quality assurance guidelines and productivity standards.

Responsabilidades

• Handle exception-based pre-registration and registration for hospital admissions, outpatient, ED, and clinic visits.
• Resolve missing registration items and coverage/guarantor issues; assist with financial questions.

Descripción del empleo

Mayo Clinic is seeking a Financial Clearance Call Center Representative to support pre-registration and registration for hospital admissions, outpatient, ED, and clinic visits. The role involves handling missing items, call transfers, and answering patient financial questions about charges, co-pays, co-insurance, and deposits.

The position operates in a hybrid model and must be located within 100 miles of Mayo Clinic campuses, aligning with business needs for on-site expectations.