Financial Clearance Call Center Rep-Supplemental/PRN-Hybrid

Mayo Career Site US; Rochester (MN); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Mayo Clinic is seeking a Financial Clearance Call Center Representative to support pre-registration and registration for hospital admissions, outpatient, ED, and clinic visits. The role involves handling missing items, call transfers, and answering patient financial questions about charges, co-pays, co-insurance, and deposits.

The position operates in a hybrid model and must be located within 100 miles of Mayo Clinic campuses, aligning with business needs for on-site expectations.

Qualifications

• Experience handling exception-based pre-registration and registration.
• Ability to work with call queues, in basket messages, and phone calls.
• Adherence to quality assurance guidelines and productivity standards.

Responsibilities

• Handle exception-based pre-registration and registration for hospital admissions, outpatient, ED, and clinic visits.
• Resolve missing registration items and coverage/guarantor issues; assist with financial questions.

Job description

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.