Healthcare Customer Advocate – Billing & Support (Hybrid)

Nebraska Medicine; United States; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

Clarkson College discount 35%

Career advancement opportunities with"

Job summary

Nebraska Medicine is seeking a Customer Service Senior Associate to efficiently resolve patient concerns and support billing and payment inquiries. You will collaborate with patients, guarantors, and third-party payers while striving for outstanding customer satisfaction and adherence to policies and regulations.

The role requires strong verbal and written communication, typing 40 wpm with high accuracy, and proficiency with Microsoft Office and payer applications.

Qualifications

• High school education or equivalent is required.
• Minimum of three years of higher education with coursework in business, healthcare, or related discipline, or equivalent experience.
• Ability to interact with customers over the telephone and face to face.
• Knowledge of patient billing process; ability to research and problem solve.
• Proficiency in Microsoft Office, especially Excel.
• Typing a minimum of 40 words per minute with 95% accuracy.

Responsibilities

• Resolve patient concerns and promote customer satisfaction.
• Collaborate with patients, guarantors, and payers on care, billing, and payments.
• Maintain prompt and accurate communications in a fast-paced environment.
• Advocate for patients and coordinate between departments to resolve issues.
• Adhere to organizational policies, mission, and regulatory requirements.

Skills

Verbal Communication

Written Communication

Microsoft Office

Excel

Typing 40 wpm

Problem Solving

Research Skills

Multitasking

Education

High school diploma or equivalent

3+ years of higher education coursework (business/healthcare)

Associate's degree in business or related field (preferred)

Tools

Payer applications

Databases

Job description

Nebraska Medicine is seeking a Customer Service Senior Associate to efficiently resolve patient concerns and support billing and payment inquiries. You will collaborate with patients, guarantors, and third-party payers while striving for outstanding customer satisfaction and adherence to policies and regulations.

The role requires strong verbal and written communication, typing 40 wpm with high accuracy, and proficiency with Microsoft Office and payer applications.