Hybrid Patient Experience Coordinator

Jaco Rehab; Waipahu (HI); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k

Professional development opportunities

Corporate discount plans

Employee Assistance Program

Family-friendly work environment

Company investment in your success

Job summary

JACO Rehab in Hawaii offers one-on-one physical therapy and related services across four locations. We are seeking a friendly Customer Service Assistant to support our clinic in a hybrid work model and ensure an exceptional patient experience.

The role focuses on front-desk duties, scheduling, data entry, billing support, and patient communications while maintaining accuracy and empathy. Ideal candidates are organized, detail-oriented, with reliable internet and a professional home workspace.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, medical front office, admin support, or virtual assistance.
• Excellent telephone skills and proficiency with Word and Excel.
• Reliable internet connection and a quiet, professional home workspace.

Responsibilities

• Greet patients virtually and provide outstanding customer service.
• Answer phones and manage electronic scheduling.
• Data entry and verification of patient information.
• Maintain patient charts and electronic medical records.
• Verify insurance benefits and process payments.
• Fax, file, and perform other assigned duties.

Skills

Excellent telephone skills

Proficient in Word and Excel

Strong data entry

Time management

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

EMR systems

Medical software

Job description

JACO Rehab in Hawaii offers one-on-one physical therapy and related services across four locations. We are seeking a friendly Customer Service Assistant to support our clinic in a hybrid work model and ensure an exceptional patient experience.

The role focuses on front-desk duties, scheduling, data entry, billing support, and patient communications while maintaining accuracy and empathy. Ideal candidates are organized, detail-oriented, with reliable internet and a professional home workspace.