Hybrid Patient Care Specialist — Pharmacy Support & Billing

Independent Health; Buffalo (NY); Hybrid; USD 30,000 - 31,000; Full time

Benefits offered by this job

Benefits and PTO

Incentive scorecard

Hybrid work arrangement

Job summary

Independent Health is seeking a Patient Care Specialist for its Williamsville location to support pharmacy operations and patient services. You will handle incoming and outgoing calls about drug delivery, set-up and related services, and coordinate with patients, doctors, and insurers.

The role requires good communication, pharmacy exposure, and accuracy in data entry, billing, and document management. A hybrid work arrangement with onsite attendance is required at the Williamsville office.

Qualifications

• High School diploma or GED required.
• 1 year of high-volume pharmacy experience or 6 months in the Patient Care Specialist role or in Reliance Operations & Compliance.
• National Pharmacy Technician Certification (CPhT) preferred.

Responsibilities

• Answer patient inquiries about billing, procedures, policies and services by phone.
• Act as liaison between patients, insurance providers, doctors and staff.
• Maintain patient records, filing and documentation duties.
• Set up data entry and packaging/shipping tasks.
• Handle financial arrangements and collect co-pays.
• Coordinate benefits and financial assistance.
• Assist with prior authorization and billing processes.
• Collaborate with patient services and other departments to improve processes.

Skills

Communication skills

Pharmacy experience

Team collaboration

Liaison with insurance

Data entry

Lift 5 lbs

Education

High School diploma or GED

Tools

Online claims processing system

Job description

Independent Health is seeking a Patient Care Specialist for its Williamsville location to support pharmacy operations and patient services. You will handle incoming and outgoing calls about drug delivery, set-up and related services, and coordinate with patients, doctors, and insurers.

The role requires good communication, pharmacy exposure, and accuracy in data entry, billing, and document management. A hybrid work arrangement with onsite attendance is required at the Williamsville office.