Patient Care Specialist

Independent Health Association; Buffalo (NY); Hybrid; USD 30,000 - 31,000; Full time

Benefits offered by this job

Scorecard incentive

Benefits

Paid time off

Job summary

Independent Health Association in Williamsville, NY, seeks a Patient Care Specialist to support pharmacy operations under supervision. You will handle incoming and outgoing calls about drug delivery, set-up and related services, and liaise between patients, insurers and healthcare staff.

The role requires a high-school diploma, pharmacy experience preferred, strong communication, ability to lift 5 lbs, and a hybrid onsite work arrangement at the Williamsville location with competitive hourly

Qualifications

• High School diploma or GED required.
• 1 year of experience in a high-volume pharmacy or 6 months in related role; CPhT preferred.
• Experience with online claims processing systems preferred.
• Excellent verbal and written communication; ability to coordinate with healthcare professionals.
• Ability to lift up to 5 lbs.

Responsibilities

• Answer patient inquiries about billing, procedures, policies, and services.
• Act as liaison between patients, insurers, doctors, and staff.
• Maintain patient records; filing and documentation duties.
• Set up, data entry and related tasks.
• Packaging and shipping tasks.
• Financial arrangements, collecting co-payments.
• Coordination of benefits and financial assistance.
• Prior Authorization assistance with offices and billing.
• Collaborate with departments to improve processes.
• Adhere to standard procedures under supervising pharmacist.

Skills

Phone support

Pharmacy operations

Communication skills

Data entry

Billing questions

Co-pay collections

Team collaboration

Lifting 5 lbs

Education

High School diploma or GED

National Pharmacy Technician Certification (CPhT)

Job description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Patient Care Specialist, under the supervision of Manager, Operations & Compliance, assists in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Patient Care Specialist is primarily responsible for incoming and outgoing calls from customers regarding drug delivery, set-up and all related services.

Qualifications

• High School diploma or GED required.
• One (1) year of experience working in a high volume pharmacy, or equivalent setting, required, or six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred.
• Experience working with on line claims processing system preferred.
• Effective oral and written communication skills and an aptitude for working with other health care professionals.
• Ability to lift a minimum of 5lbs.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• A patient care specialist through incoming and outgoing calls answers patient inquiries about billing, procedures, policies and available services.
• Act as a liaison between patients and insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
• Maintain patient records; filing, documentation duties
• Set up, data entry.
• Packaging and shipping.
• Financial arrangements, collecting co-payments.
• Coordination of benefits.
• Financial assistance coordination.
• Prior Authorization assistance with offices.
• Billing.
• Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
• Specialists must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

This is a hybrid position with onsite attendance required at our Williamsville location.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $21.50 - $22.50 hourly

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Aff… and any other characteristics protected under applicable law. for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub.