Hybrid Pharmacy Help Desk Advocate

Independent Health Association; Buffalo (NY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Paid time off

Job summary

Independent Health Association is seeking a Pharmacy Help Desk Representative to assist pharmacies and internal staff with reimbursement and policy questions. You will help resolve issues, educate providers, and support prior authorization entry, while contributing to team training and quality service.

This hybrid role requires on-site presence at our Williamsville location. Strong communication, pharmacy knowledge, and problem-solving skills are essential as you help maintain high service

Qualifications

• HD diploma/GED required; associates degree preferred.
• 1 year customer service/call center experience incl. 6 months pharmacy experience or pharmacy tech certification.
• General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.
• Excellent written and verbal communication skills and problem solving abilities.
• PC and Windows experience including typing.
• Familiarity with online claim systems preferred.
• Demonstrated IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative, Accountable.

Responsibilities

• Provide assistance to pharmacies and internal servicing representatives on reimbursement and policy adherence.
• Coordinate resolution to streamline pharmacy processes through education.
• Support entry of prior authorization and other projects for the pharmacy department.
• Assist in training new pharmacy help desk representatives.
• Maintain service levels and support pharmacist satisfaction; hybrid on-site work at Williamsville.

Skills

Customer service

Pharmacy experience

Communication skills

Typing

Problem solving

Math aptitude

Education

High School diploma or GED

Associates degree preferred

Pharmacy tech certification

Tools

Online claim systems

Job description

Independent Health Association is seeking a Pharmacy Help Desk Representative to assist pharmacies and internal staff with reimbursement and policy questions. You will help resolve issues, educate providers, and support prior authorization entry, while contributing to team training and quality service.

This hybrid role requires on-site presence at our Williamsville location. Strong communication, pharmacy knowledge, and problem-solving skills are essential as you help maintain high service