Patient Care Specialist

Independent Health; Buffalo (NY); Hybrid; USD 30,000 - 31,000; Full time

Benefits offered by this job

Benefits and PTO

Incentive scorecard

Hybrid work arrangement

Job summary

Independent Health is seeking a Patient Care Specialist for its Williamsville location to support pharmacy operations and patient services. You will handle incoming and outgoing calls about drug delivery, set-up and related services, and coordinate with patients, doctors, and insurers.

The role requires good communication, pharmacy exposure, and accuracy in data entry, billing, and document management. A hybrid work arrangement with onsite attendance is required at the Williamsville office.

Qualifications

• High School diploma or GED required.
• 1 year of high-volume pharmacy experience or 6 months in the Patient Care Specialist role or in Reliance Operations & Compliance.
• National Pharmacy Technician Certification (CPhT) preferred.

Responsibilities

• Answer patient inquiries about billing, procedures, policies and services by phone.
• Act as liaison between patients, insurance providers, doctors and staff.
• Maintain patient records, filing and documentation duties.
• Set up data entry and packaging/shipping tasks.
• Handle financial arrangements and collect co-pays.
• Coordinate benefits and financial assistance.
• Assist with prior authorization and billing processes.
• Collaborate with patient services and other departments to improve processes.

Skills

Communication skills

Pharmacy experience

Team collaboration

Liaison with insurance

Data entry

Lift 5 lbs

Education

High School diploma or GED

Tools

Online claims processing system

Job description

FIND YOUR FUTUREWe're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.OverviewThe Patient Care Specialist, under the supervision of Manager, Operations & Compliance, assists in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Patient Care Specialist is primarily responsible for incoming and outgoing calls from customers regarding drug delivery, set-up and all related services.QualificationsHigh School diploma or GED required.One (1) year of experience working in a high volume pharmacy, or equivalent setting, required, or six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred.Experience working with on line claims processing system preferred.Effective oral and written communication skills and an aptitude for working with other health care professionals.Ability to lift a minimum of 5lbs.Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.Essential AccountabilitiesA patient care specialist through incoming and outgoing calls answers patient inquiries about billing, procedures, policies and available services.Act as a liaison between patients and insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.Maintain patient records; filing, documentation dutiesSet up, data entry.Packaging and shipping.Financial arrangements, collecting co-payments.Coordination of benefits.Financial assistance coordination.Prior Authorization assistance with offices.Billing.Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.Specialists must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.This is a hybrid position with onsite attendance required at our Williamsville location.Immigration or work visa sponsorship will not be provided for this positionHiring Compensation Range: $21.50 - $22.50 hourlyCompensation may vary based on factors including but not limited to skills, education, location and experience.In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.Current Associates must apply internally via the Job Hub.