Telehealth Operations Coordinator - Patient Care Scheduling

Nhcare; Escondido (CA); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Neighborhood Healthcare is seeking an Operations Coordinator for Telehealth to coordinate panel management, schedule preventive and follow-up visits, educate patients, and improve continuity of care within our integrated care team. Hybrid schedule supports in-clinic and telehealth coordination.

You will liaise between mobile services, patient navigation, and clinic staff; manage provider schedules; assist with front-to-back office flow; and support telehealth workflows using eCW EMR.

Qualifications

• High school diploma or GED is required.
• Valid Medical Assistant certificate is required.
• Current Basic Life Support (BLS) certification required on hire.

Responsibilities

• Serves as a liaison that supports internal communication between the mobile services program, patient navigation center, and clinic staff.
• Increases productivity by maintaining a full provider schedule and scheduling patients for PCP follow-up visits and filling open slots with same day appointments.
• Assists in processing patients to ensure efficient flow from the front to back office (site PSR duties)
• Ensures schedules are maximized and prepped with appropriate visit types for assigned telehealth providers
• Performs mobile management tasks such as appointment scheduling, recalls, web portal callbacks, and addressing telephone encounters
• Acts as a point of contact for patients and families asking questions and raising concerns through the patient web portal and via phone
• Delegates eCW telephone encounters and web portal messages to medical assistants and provider

Skills

Verbal and written communication

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Medical Assistant certificate

Basic Life Support (BLS) certification

Tools

eCW EMR system

Job description

Neighborhood Healthcare is seeking an Operations Coordinator for Telehealth to coordinate panel management, schedule preventive and follow-up visits, educate patients, and improve continuity of care within our integrated care team. Hybrid schedule supports in-clinic and telehealth coordination.

You will liaise between mobile services, patient navigation, and clinic staff; manage provider schedules; assist with front-to-back office flow; and support telehealth workflows using eCW EMR.