Hybrid Patient Care Manager – Scheduling & Support

Center for Anxiety, LLC; Indianapolis (IN); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Center for Anxiety is seeking a Patient Care Manager for a hybrid NYC role. You will handle patient inquiries, calendar management, scheduling for clinicians, and resolve complaints with empathy. You will update CRM records and coordinate referrals for diverse programs.

The ideal candidate has strong communication, problem-solving and organizational skills, with experience in fast-paced customer service. This full-time position offers benefits and requires 3 days/week in Manhattan or Brooklyn

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role, patient facing; fast-paced environment.
• Excellent verbal and written communication skills, clearly conveying information.
• Strong problem-solving and decision-making skills; empathy under pressure.
• Proficient with customer service software and CRM systems; time management.
• Ability to work in shifts including evenings, weekends and holidays.

Responsibilities

• Respond to patient inquiries via phone, email, chat, and social channels.
• Provide information on services, pricing, and promotions.
• Coordinate scheduling for clinical staff across locations and virtual platforms.
• Handle and resolve customer complaints to ensure satisfaction.
• Maintain accurate patient records in the CRM system.
• Collaborate with teams to improve patient satisfaction and outcomes.
• Coordinate referrals from hospitals and inpatient programs; manage group programs.

Skills

Customer service

Communication

Problem-solving

Empathy

Time management

Organizational skills

Teamwork

Education

High school diploma

College degree preferred

Tools

CRM systems

Job description

Center for Anxiety is seeking a Patient Care Manager for a hybrid NYC role. You will handle patient inquiries, calendar management, scheduling for clinicians, and resolve complaints with empathy. You will update CRM records and coordinate referrals for diverse programs.

The ideal candidate has strong communication, problem-solving and organizational skills, with experience in fast-paced customer service. This full-time position offers benefits and requires 3 days/week in Manhattan or Brooklyn