Hybrid Patient Support Case Manager (Non-Clinical)

Atlantis Health; Alaska; Hybrid; USD 46,000 - 70,000; Full time

Job summary

Atlantis Health is seeking a Non-Clinical Case Manager (Patient Support Program) for a fixed-term contract up to 40 hours per week. The US-based team operates in a hybrid model from Millburn, NJ, delivering empathetic patient support while navigating benefits, access, and education with a focus on nonclinical guidance.

The role emphasizes patient engagement, accuracy in CRM documentation, and collaboration with clinical teams to maintain timely care coordination.

Qualifications

• 2+ years experience in PSP, nurse call center, or virtual health coaching.
• Associate or bachelor's degree in nursing, social work, public health, health education, or similar.
• Experience handling high-volume inbound calls and scheduled outbound patient check-ins.
• Experience with enrollment support, FAQ responses, insurance/navigation questions, and financial assistance resources.
• Strong patient-facing communication, scripted responses, and elevating medical inquiries.
• Familiarity with call center metrics and CRM systems.
• Nonclinical scope; comfortable staying within nonclinical boundaries.
• Proficient with Microsoft Office, especially PowerPoint and Excel.
• Excellent time management, problem solving, and adaptability.

Responsibilities

• Coordinate and manage patient support services to ensure timely access to care.
• Serve as primary contact for patients, caregivers, providers, and internal stakeholders.
• Navigate benefits, access, and workflows; document interactions in CRM.
• Maintain HIPAA compliance and protect patient privacy.
• Collaborate with cross-functional teams to ensure a seamless experience.
• Follow scripts and call flow guidelines; participate in training and calibration.
• Support training, team meetings, and quality improvements.

Skills

Empathetic communication

Phone & video communication

CRM documentation

Time management

Problem solving

Education

Associate or Bachelor's degree

Tools

CRM systems

PowerPoint

Excel

Job description

Atlantis Health is seeking a Non-Clinical Case Manager (Patient Support Program) for a fixed-term contract up to 40 hours per week. The US-based team operates in a hybrid model from Millburn, NJ, delivering empathetic patient support while navigating benefits, access, and education with a focus on nonclinical guidance.

The role emphasizes patient engagement, accuracy in CRM documentation, and collaboration with clinical teams to maintain timely care coordination.