Hybrid Client Engagement & Scheduling Specialist

Jewish Board of Family and Children's Services; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Jewish Board of Family and Children's Services seeks a Client Engagement Specialist to manage front desk, calls, scheduling, and patient check-in/out for outpatient clinics and CCBHC programs. You will document interactions, coordinate reminders, and ensure smooth pathways to care.

You’ll work in a hybrid schedule, communicating with clinicians, care teams, and families, and you must deliver compassionate, customer-focused service while handling sensitive PHI with discretion.

Qualifications

• BA in related healthcare field or minimum two years related work experience preferred.
• Ability to work well with others and as part of a team.
• Hybrid (remote and in-person) work setting experience.
• Experience working under pressure in a multi-tasking environment.
• Effective communication with clients, colleagues and staff.
• Strong attention to detail and organizational skills.
• Bilingual preferred but not required.
• Flexible schedule including some evenings/weekends.

Responsibilities

• Answer, return, and screen calls/requests and collect co-pays/docs.
• Check clients in/out and schedule appointments for outpatient programs.
• Document communication in client charts as needed.
• Coordinate reminders and daily appointment lists for clinic staff.
• Manage virtual waiting rooms and communicate with teams about changes.
• Provide non-clinical information about clinic services as needed.
• Assist with voicemails and in-person check-ins as required.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Bilingual preferred

Education

BA in related healthcare field

Two years related work experience

Tools

Netsmart/myAvatar

Dayforce

NFocus

Avaya

Tableau Dashboards

Microsoft Teams

Zoom

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Jewish Board of Family and Children's Services seeks a Client Engagement Specialist to manage front desk, calls, scheduling, and patient check-in/out for outpatient clinics and CCBHC programs. You will document interactions, coordinate reminders, and ensure smooth pathways to care.

You’ll work in a hybrid schedule, communicating with clinicians, care teams, and families, and you must deliver compassionate, customer-focused service while handling sensitive PHI with discretion.