Hybrid Patient Accounts Specialist (Self-Pay)

Guidehouse; Mitchell (SD); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Tuition reimbursement

Life insurance

401(k)

Job summary

Guidehouse in Mitchell, SD is hiring a Patient Account Representative – Self-Pay to handle incoming and outgoing calls with patients and insurers, resolving accounts and following client policies. This hybrid role supports a busy office between 8:00 AM and 6:00 PM CT.

Responsibilities include reviewing accounts, verifying policy statuses, assisting with updates, and addressing inquiries via phone, mail or email.

Qualifications

• High School Diploma or GED or 3 years of relevant equivalent experience.
• 0-2+ years in insurance, business, finance, or customer service.
• Working knowledge of healthcare, insurance claims, billing, finance, accounting or related responsibilities.
• PC skills in Windows environment (Word, Excel) and familiarity with EHR systems.

Responsibilities

• Handle incoming and outgoing calls to patients and insurance companies to resolve accounts.
• Follow client policies and procedures in all tasks.
• Complete business-related requests and correspondence from patients.
• Assist clients and patients with requested tasks and information.
• Update patient demographics and initiate account adjustments.
• Research and respond to patient inquiries via telephone, mail and email.

Skills

Inbound calls

EOB knowledge

Policy knowledge

Customer service

Verbal communication

Written communication

Account updates

Data entry

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

EHR systems

Job description

Guidehouse in Mitchell, SD is hiring a Patient Account Representative – Self-Pay to handle incoming and outgoing calls with patients and insurers, resolving accounts and following client policies. This hybrid role supports a busy office between 8:00 AM and 6:00 PM CT.

Responsibilities include reviewing accounts, verifying policy statuses, assisting with updates, and addressing inquiries via phone, mail or email.