Patient Account Representative

Guidehouse Inc.; Mitchell (SD); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Personal and Family Sick Time & Paid H

Company Paid Holidays

Tuition Reimbursement

Life Insurance

Job summary

Guidehouse Inc. in Mitchell, SD is seeking a Patient Account Representative - Self-Pay to support client offices by handling calls, reviewing accounts and performing account updates. The role emphasizes high-quality customer service and accurate information processing in a hybrid office setting.

Responsibilities include inbound/outbound calls, EOB knowledge, insurance verifications, and timely completion of assignments while maintaining compliance with client policies.

Qualifications

• High School Diploma or GED or 3 years relevant equivalent experience.
• 0-2+ years working in insurance, business, finance or customer service.
• Experience in healthcare, insurance claims, billing, or related responsibilities.

Responsibilities

• Handle incoming and outgoing calls to patients and insurance companies to resolve accounts.
• Follow client policies and procedures; perform assigned duties promptly.
• Assist with policy statuses, insurance verifications and account updates.
• Provide strong customer service and clear written/verbal communication.
• Research and respond to patient inquiries via phone, mail and email.
• Operate in a hybrid Mitchell, SD office; eight-hour shift between 8:00 AM CT and 6:00 PM CT.

Skills

Customer Service

Phone Support

Verbal Communication

Written Communication

Account Updates

Education

High School Diploma / GED

Tools

Microsoft Word

Excel

Job description

Job Family : Patient Account Representative

Travel Required : None

Clearance Required : None

What You Will Do:

The Patient Account Representative - Self-Pay is an extension of a client's business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.

This position is hybrid, based out of our Mitchell, SD office. Individuals must be able to work an eight hour shift between the hours of 8:00 AM CT - 6:00 PM CT.

The qualified individual will be receiving incoming calls and making outbound calls and soft collections.

• Inbound calling emphasis
• Account Review
• EOB knowledge
• Assist patients with policy statuses and insurance verifications
• Customer Service
• Account Updates
• Strong Verbal / Written Communication Skills
• Complete all business-related requests and correspondence from patients.
• Complete all assigned projects in a timely manner.
• Assist client and patients in all requested tasks.
• Communicate areas of concern or areas of improvement to Guidehouse management.
• Research and respond to all patient inquiries received by telephone, mail and email.
• Update patient demographic information and initiate account adjustments.

What You Will Need:

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of Diploma / GED.
• 0-2+ years working within the following sectors: insurance, business, finance or customer service
• Working knowledge can be of the following: healthcare, insurance claims, billing, finance, accounting or customer service-related responsibilities

What Would Be Nice To Have:

• PC skills in a Windows environment - specifically knowledge and utilization of desktop applications like Microsoft Word and Excel
• Familiarity with Electronic Health Record Systems
• 1+ year experience working in a Healthcare or Customer Service setting.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail] . Correspondence received from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placemen

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