Hybrid Patient Access Navigator

Saint Alphonsus; Boise (ID); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Saint Alphonsus seeks a highly organized Healthcare Resource Specialist for our Patient Access team in Boise. You will directly assist patients, coordinate appointments, and help navigate insurance and access barriers.

This hybrid, full-time role operates Monday–Friday 7am–5:30pm, with in-office and remote work determined by needs. Ideal candidates bring strong communication skills, healthcare familiarity, and proficiency in Epic, Outlook, and MS Office.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong organizational skills with high accuracy and productivity.
• Ability to work independently with minimal supervision.

Responsibilities

• Deliver exceptional customer service to patients and families.
• Act as a system navigator and primary contact for patients and families.
• Assist patients in overcoming healthcare, financial, or social barriers.

Skills

English communication

Organizational skills

Independent work

Customer service mindset

Education

High School Diploma

Tools

Epic

Outlook

MS Office

Job description

Saint Alphonsus seeks a highly organized Healthcare Resource Specialist for our Patient Access team in Boise. You will directly assist patients, coordinate appointments, and help navigate insurance and access barriers.

This hybrid, full-time role operates Monday–Friday 7am–5:30pm, with in-office and remote work determined by needs. Ideal candidates bring strong communication skills, healthcare familiarity, and proficiency in Epic, Outlook, and MS Office.