Patient Access Navigator - Hybrid, Day Shift

ID_SARMC Saint Alphonsus Health System, Inc.; Boise (ID); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Trinity Health is seeking a Healthcare Resource Specialist to join our Patient Access team in Boise. This role focuses on delivering exceptional patient service and guiding families through the healthcare system, with a hybrid in-office/remote schedule.

You will handle referrals, scheduling, and data collection in a HIPAA-compliant environment, collaborating with physicians and clinic staff to remove barriers and improve the patient experience.

Qualifications

• High School Diploma or equivalent required.
• Experience in hospital, medical or insurance office setting preferred.
• Excellent verbal and written communication in English.
• Strong organizational skills with high accuracy and productivity.
• Ability to work independently with minimal supervision.
• Proficient in Epic, Outlook, MS Office and practice management systems.
• Working knowledge of medical terminology and healthcare systems (insurance, Medicare, Medicaid) preferred.

Responsibilities

• Provide exceptional customer service to patients, physicians, and staff.
• Act as system navigator and primary contact for patients and families.
• Assist patients in overcoming financial or social barriers (e.g., interpreters, transportation).
• Process ambulatory referrals: requests, status updates, redirects, expedited where needed.
• Route calls to clinical staff for urgent concerns.
• Maintain confidentiality of patient information (HIPAA).
• Schedule appointments in the EHR using templates.
• Collect and verify patient demographic and insurance information.
• Coordinate unusual requests or new patient appointments with clinic contacts.
• Handle multiple phone lines while balancing patient experience and goals.
• Work independently and as part of a team to improve workflows.

Skills

Verbal and written English comms

Strong organizational skills

Independent work capability

Customer service orientation

Education

High School Diploma or equivalent

Tools

Epic

Outlook

MS Office

Practice management systems

Job description

Trinity Health is seeking a Healthcare Resource Specialist to join our Patient Access team in Boise. This role focuses on delivering exceptional patient service and guiding families through the healthcare system, with a hybrid in-office/remote schedule.

You will handle referrals, scheduling, and data collection in a HIPAA-compliant environment, collaborating with physicians and clinic staff to remove barriers and improve the patient experience.