Hybrid Parts Technical Team Lead

CNH Industrial; Racine (WI); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching & Vol

Job summary

CNH Industrial seeks a Parts Technical Team Lead to serve as a core member of a multi-functional product support team in a fast-paced, hybrid in-office setting. The role acts as the primary liaison to the North American dealer network and internal sales, marketing, and field personnel for technical parts expertise.

The position requires an associate degree or equivalent with 5 years of customer service experience in parts sales, technical support, or field service.

Qualifications

• Associate degree or equivalent required.
• 5 years of relevant customer service experience (Parts sales, technical support, or field service).
• Alternative: 1-year mechanical program cert with 4+ years of experience; or HS diploma with 5+ years of experience.

Responsibilities

• Research and resolve escalated requests from Level 1/2 agents and managers.
• Train/onboard new agents using current program.
• Navigate eParts catalog and interpret codes.
• Collaborate with internal teams to resolve dealer issues.
• Identify catalog errors and propose changes to Cataloging Team.
• Read and interpret engineering drawings and supplier part numbers.
• Provide fast, alternative solutions to reduce machine downtime.
• Document all information accurately in requests.

Skills

Organization skills

Typing

Windows OS

MS Office

Customer service

Education

Associate degree or equivalent

High School Diploma/GED

Mech program cert (1-year)

Tools

None

Job description

CNH Industrial seeks a Parts Technical Team Lead to serve as a core member of a multi-functional product support team in a fast-paced, hybrid in-office setting. The role acts as the primary liaison to the North American dealer network and internal sales, marketing, and field personnel for technical parts expertise.

The position requires an associate degree or equivalent with 5 years of customer service experience in parts sales, technical support, or field service.