Construction Tech Support Specialist - Hybrid Role

CNH; Racine (WI); Hybrid; USD 75,000 - 114,000; Full time

Benefits offered by this job

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Volunteer Time Off

Job summary

CNH Industrial is seeking a Technical Support Specialist for Construction Equipment in Racine, Wisconsin. This hybrid role requires on-site presence at CNH facilities for at least three days per week, with responsibilities spanning expert technical support to dealership service departments and Field Service teams.

You will contribute to reliability improvements, update service information, and collaborate with Engineering and Technical Training to enhance troubleshooting content.

Qualifications

• Associate's Degree or higher required with heavy equipment troubleshooting experience.
• Technical experience diagnosing mobile equipment across mechanical, electrical, hydraulic, transmission, or engine systems.
• Desire to support dealership and customer operations.
• Excellent written and oral communication skills.
• Excellent time management skills.

Responsibilities

• Provide expert technical advice to dealership service departments and Field Service teams.
• Assist in selecting and applying the right repair strategies considering costs and downtime.
• Strive to maximize uptime by delivering accurate responses on first contact.
• Document technical questions and data for future reference by other teams.
• Collaborate with Engineering and Technical Training to improve service information.

Skills

Heavy equipment troubleshooting

Technical diagnostics

Communication skills

Time management

Education

Associate's Degree

High School Diploma

Job description

CNH Industrial is seeking a Technical Support Specialist for Construction Equipment in Racine, Wisconsin. This hybrid role requires on-site presence at CNH facilities for at least three days per week, with responsibilities spanning expert technical support to dealership service departments and Field Service teams.

You will contribute to reliability improvements, update service information, and collaborate with Engineering and Technical Training to enhance troubleshooting content.