Hybrid Remote Tech Support Engineer, Precision Farming
CNH
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Benefits offered by this job
Job summary
CNH Industrial is seeking a Service Technical Specialist to provide expert technical support, remote diagnostics, and advanced troubleshooting for precision farming technology. You will support dealership service technicians, precision specialists, field staff, and engineering teams in North America.
The role covers diagnosing complex issues with displays, GNSS receivers, guidance systems, data management, and cloud services.
Qualifications
- Bachelor’s degree in a related field or equivalent experience.
- 2+ years of hands-on technical support, installation, or service experience with precision farming technology.
- Associate degree with 5+ years of relevant experience also acceptable.
Responsibilities
- Provide urgent, high-level technical support to dealership staff and field personnel.
- Diagnose GNSS, guidance, and display system issues and perform fault analysis.
- Create and publish technical service bulletins to improve product reliability.
- Collaborate with Quality, Engineering, and Manufacturing to drive improvements.
- Document issues and resolutions in the knowledge base and CRM.
Skills
Education
Tools
Job description
CNH Industrial is seeking a Service Technical Specialist to provide expert technical support, remote diagnostics, and advanced troubleshooting for precision farming technology. You will support dealership service technicians, precision specialists, field staff, and engineering teams in North America.
The role covers diagnosing complex issues with displays, GNSS receivers, guidance systems, data management, and cloud services.
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