Senior Parts Tech Lead — Hybrid

CNH; Sioux Falls (SD); Híbrido; USD 75.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings & Retirement benefits

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and 1

Descripción de la vacante

CNH Industrial in the United States is seeking a Parts Technical Team Lead to join our Customer Solutions Center. This hybrid role requires three days in the office and involves providing technical expertise to our dealer network and internal teams.

You will lead a fast-paced team, train agents, interpret catalogs and part numbers, resolve escalations, and drive continuous improvement while ensuring timely, accurate support for CNH parts.

Formación

• Associate degree or equivalent experience in business, communications, mechanical, or technical field.
• 5 years of relevant customer service experience (Parts sales, technical support, or field service).
• Experience in a dealership environment strongly preferred.
• Ability to work flexible hours as business needs dictate.

Responsabilidades

• Research and resolve escalated requests from Level 1/2 agents, support teams, or manager.
• Train/onboard new agents using current program.
• Navigate eParts catalog; interpret variant/build codes, serial/date codes.
• Collaborate with EBT, BDA, Quality, THD, Catalog to resolve dealer issues.
• Identify catalog errors and propose changes to Cataloging Team.
• Read and interpret engineering drawings; cross-reference supplier part numbers.
• Find fast, alternative solutions to reduce machine downtime.
• Monitor procedures to meet team objectives.
• Document information in request resolutions.

Conocimientos

Strong organizational skills

Typing 35 WPM

MS Office proficiency

Flexible hours

Educación

Associate degree in Business/Technical

High School Diploma/GED with 5–7 years experience

One-year mechanical program certification with 4+ years experience

Herramientas

Windows-based systems

Microsoft Office Suite

Descripción del empleo

CNH Industrial in the United States is seeking a Parts Technical Team Lead to join our Customer Solutions Center. This hybrid role requires three days in the office and involves providing technical expertise to our dealer network and internal teams.

You will lead a fast-paced team, train agents, interpret catalogs and part numbers, resolve escalations, and drive continuous improvement while ensuring timely, accurate support for CNH parts.