Hybrid Part-Time Ticket Concierge – Visitor Experience

Brooklyn Museum; New York (NY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental/vision insurance

401(k) savings plan

Job summary

The Brooklyn Museum invites applications for a part-time Visitor Experience Ticket Concierge. You will answer phone inquiries, rebook tickets, respond to emails, and assist visitors with ticketing and information, supporting front-of-house and Membership experiences.

The role runs during the special exhibition Art of Manga through March 7, 2027. The ideal candidate is friendly, dependable, adaptable, and thrives in a fast-paced, team-oriented environment; commitment to inclusive, welcoming

Qualifications

• Strong customer service in a fast-paced, public-facing environment.
• Excellent verbal and written communication, in a friendly, professional manner.
• Ability to maintain accuracy and patience while handling high inquiry volume.
• Ability to learn and clearly communicate complex ticketing policies.
• Experience with Tessitura or other ticketing systems preferred.

Responsibilities

• Answer high volume phone calls and voicemails for the special exhibition.
• Provide accurate information on tickets, exhibitions, programming, events, and policies.
• Respond to visitor emails and process ticket rebooking requests.
• Process cash/credit transactions and assist with on-site ticketing.
• Coordinate with Front-of-House and other departments for a seamless guest experience.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Learn ticketing policies

Education

High school diploma or equivalent

Tools

Tessitura

Job description

The Brooklyn Museum invites applications for a part-time Visitor Experience Ticket Concierge. You will answer phone inquiries, rebook tickets, respond to emails, and assist visitors with ticketing and information, supporting front-of-house and Membership experiences.

The role runs during the special exhibition Art of Manga through March 7, 2027. The ideal candidate is friendly, dependable, adaptable, and thrives in a fast-paced, team-oriented environment; commitment to inclusive, welcoming