Visitor Experience Ticket Concierge

Brooklyn Museum; New York (NY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental/vision insurance

401(k) savings plan

Job summary

The Brooklyn Museum invites applications for a part-time Visitor Experience Ticket Concierge. You will answer phone inquiries, rebook tickets, respond to emails, and assist visitors with ticketing and information, supporting front-of-house and Membership experiences.

The role runs during the special exhibition Art of Manga through March 7, 2027. The ideal candidate is friendly, dependable, adaptable, and thrives in a fast-paced, team-oriented environment; commitment to inclusive, welcoming

Qualifications

• Strong customer service in a fast-paced, public-facing environment.
• Excellent verbal and written communication, in a friendly, professional manner.
• Ability to maintain accuracy and patience while handling high inquiry volume.
• Ability to learn and clearly communicate complex ticketing policies.
• Experience with Tessitura or other ticketing systems preferred.

Responsibilities

• Answer high volume phone calls and voicemails for the special exhibition.
• Provide accurate information on tickets, exhibitions, programming, events, and policies.
• Respond to visitor emails and process ticket rebooking requests.
• Process cash/credit transactions and assist with on-site ticketing.
• Coordinate with Front-of-House and other departments for a seamless guest experience.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Learn ticketing policies

Education

High school diploma or equivalent

Tools

Tessitura

Job description

The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art, history, and heritage. Our mission is to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change. Celebrating our differences and learning about our diverse communities through our collections, exhibitions, and programming is the core of who we are and what we do.

We are committed to creating and cultivating a community of talented, passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect. Read more about our story here .

About the role

As a Visitor Experience Ticket Concierge at the Brooklyn Museum, you’ll play a vital role in answering phone inquiries, rebooking tickets for visitors, reviewing and returning messages on our special exhibition hotline, and responding to emails from the public. This position is part-time and is best suited for someone with a strong customer service background, ability to solve problems and take initiative, and superb interpersonal communication. This position will support Membership and Visitor Experience as part of the Visitor Experience Team.

This is a temporary, part-time position for the duration of our special exhibition Art of Manga, running through March 7, 2027. The ideal candidate is friendly, dependable, adaptable, and thrives in a fast-paced, team-oriented environment. You’ll be part of a collaborative department dedicated to ensuring every visitor feels seen, supported, and inspired.

Responsibilities

• Respond to a high volume of phone calls and voicemails from prospective and current visitors through the Museum's special exhibition
• Provide accurate and courteous information regarding ticketing, exhibitions, programming, events, Membership, Museum policies, hours, and visitor services using established resources and procedures.
• Respond to visitor emails, including ticket rebooking requests, general inquiries, and other customer service needs.
• Process ticket rebooking requests in accordance with established Museum policies and procedures.
• Identify inquiries that should be referred to other departments and route them appropriately.
• Provide support to Front-of-House team members with the sale of Museum admission, event tickets, and Memberships using the Museum’s point-of-sale system.
• Process cash and credit card transactions accurately and follow established cash-handling and ticketing procedures.
• Maintain up-to-date knowledge of Museum exhibitions, programming, events, Membership benefits, ticketing policies, and operational updates.
• Provide website navigation assistance and help visitors locate relevant information online.
• Communicate Museum policies in a clear, friendly, and professional manner.
• Participate in daily Morning Meetings and review shift notes to remain informed of current operations, visitor needs, and departmental updates.
• Collaborate with colleagues across Visitor Experience and other departments to resolve visitor questions and provide a seamless customer experience.
• Perform other duties reasonably related to the responsibilities described above

Qualifications

• Strong customer service skills in a fast-paced, public-facing environment
• Strong verbal and written communication skills with the ability to communicate clearly, warmly, and professionally.
• Excellent interpersonal skills and a positive, solutions-oriented approach.
• Ability to manage a high volume of inquiries while maintaining accuracy, patience, and attention to detail.
• Strong problem-solving skills and the ability to exercise sound judgment and initiative.
• Ability to learn, understand, and accurately communicate detailed ticketing policies and procedures.
• Experience with Tessitura or another ticketing/point-of-sale system preferred.
• Ability to work collaboratively and contribute positively to a team environment.
• Commitment to creating an inclusive, welcoming, and accessible environment for all visitors.
• Ability to communicate Museum policies in a friendly but firm manner while supporting a safe and respectful environment for all guests.
• Interest in the arts, museums, or cultural institutions preferred.
• Familiarity with Brooklyn Museum exhibitions and programming a plus.
• Fluency in a language other than English is a plus.
• High school diploma or equivalent.
• Ability to stand for extended periods and lift up to 20 pounds, as needed.

Department: Visitor Experience

Reports to: Director of Visitor Services

Position type: Part-time, Temporary

Union status: Union - UAW Local 2110

FLSA status: Non-exempt

Term: Through March 7, 2027

Schedule: 4 days a week for a total of 28 hours per week is the minimum. Saturday and Sunday shifts are mandatory and third day to be discussed/determine. Additional hours may be assigned/requested based on special events at the Museum. The First Saturday events and quarterly training session are mandatory shifts.

The Museum provides competitive compensation along with generous benefits and perks for all eligible employees. Individualbenefit offerings may vary based on position type and union status.

• Medical, dental, vision and life insurance
• 401(k) Savings Plan and Pension Plan
• Generous paid time off, including annual vacation leave, sick leave, and 13 Museum holidays
• Short-term and long-term disability coverage
• Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs) for eligible pre-tax health care, dependent care, and commuter expenses
• Employee Assistant Program
• Free admission to various NYC museums and cultural institutions
• Early access to Museum exhibitions
• Invitations to staff-only programs, tours, and on-site engagement events
• Opportunities to participate in community initiatives and Museum programs
• 40% discount for staff in Museum shops
• All positions are based in Brooklyn, New York, with some eligible for a hybrid work schedule (three days on-site / two days remote)