Hybrid Order Management Analyst — On-Time Delivery Focus

Eaton Corporation; Ellisville (MO); Hybrid; USD 71,000 - 105,000; Full time

Job summary

Eaton Corporation is seeking an Order Management Analyst for a hybrid role at our Ellisville, MO facility. You will support customers and the sales team with order management, track lead times, statuses, and shipment schedules, and coordinate expedites across Operations.

You will work on improving the Eaton Order Center portal and collaborate with stakeholders for process enhancements. The role requires a Bachelor’s degree and at least 3 years in a customer-facing role, with strong MS Office

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum 3 years work experience in a customer facing role.
• Proficient with MS Office applications, specifically Word, Excel and PowerPoint.
• Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Ellisville, MO in order to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Responsibilities

• Synthesize customer data to understand usage and interactions with our systems.
• Analyze data to improve electronic communications and order processes.
• Identify solutions to improve customer experience and reduce effort.
• Prepare reports and presentations for internal and external customers.
• Expedite orders to prevent line downs or downtime for machines.
• Promote customer satisfaction and reduce cycle time through team problem solving.

Skills

Customer-facing experience

Communication

Analytical skills

Education

Bachelor’s degree

Tools

SAP

EDI concepts

PowerBI

Salesforce Case Management

Job description

Eaton Corporation is seeking an Order Management Analyst for a hybrid role at our Ellisville, MO facility. You will support customers and the sales team with order management, track lead times, statuses, and shipment schedules, and coordinate expedites across Operations.

You will work on improving the Eaton Order Center portal and collaborate with stakeholders for process enhancements. The role requires a Bachelor’s degree and at least 3 years in a customer-facing role, with strong MS Office