Hybrid Order Management Specialist

Morgan Stanley; Rock Hill (SC); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid leave

401(k) plan

Health & wellness plans

Global team

Innovative culture

Talent development

Engagement programs

Job summary

3D Systems is seeking an Order Management Coordinator to ensure accurate order processing and serve as the main contact for customers and sales regarding order management needs.

The hybrid role is based at Corporate Headquarters in Rock Hill, SC, with onsite presence required three days per week. You will work with ERP systems, coordinate shipping, and support billing and compliance activities.

Qualifications

• Associate's or Bachelor's degree, or 1–3 years of experience in customer service, order management, or related business function.
• Strong verbal and written communication skills with professional interaction with customers and internal teams.
• Experience with ERP/CRM tools is preferred.

Responsibilities

• Identify and resolve booking discrepancies with Sales teams and customers.
• Review terms and conditions, reconcile with company policies, and ensure accurate processing to minimize risk.
• Respond to customer inquiries via email and phone in a professional, timely manner.
• Obtain required approvals per authorization matrices.
• Support billing processes and generate proforma invoices; escalate issues as needed.
• Ensure compliance with policies, procedures, and internal controls, including audits.
• Coordinate domestic and international shipments to ensure on-time delivery.
• Create and maintain complete sales documentation for revenue recognition and SOX compliance.
• Collaborate cross-functionally to drive operational efficiency and process improvements.

Skills

Customer service

Order management

MS Office (Excel/Word)

ERP systems

CRM coordination

Education

Associate's or Bachelor's degree

Tools

Oracle R12

Salesforce

Job description

3D Systems is seeking an Order Management Coordinator to ensure accurate order processing and serve as the main contact for customers and sales regarding order management needs.

The hybrid role is based at Corporate Headquarters in Rock Hill, SC, with onsite presence required three days per week. You will work with ERP systems, coordinate shipping, and support billing and compliance activities.