Hybrid Order Fulfillment Specialist: Customer-Driven

Kelly; Indianapolis (IN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Disability insurance

Retirement plan

Holiday pay

Job summary

Kelly in Indianapolis is seeking an entry-level specialist focused on customer service, problem-solving, and learning agility. You will interact daily with customers, Sales, and internal stakeholders while managing orders and resolving issues.

The role emphasizes order tracking, system navigation, and clear communication across teams, with training and a defined 18-month contract. Strong communication and detail orientation are essential.

Qualifications

• Entry-level opportunity with a strong focus on customer service and problem-solving.
• Daily interaction with customers, Sales, and internal stakeholders.
• Manage orders, escalations, and process-related issues.
• Healthcare, medical device or regulated-industry experience preferred but not required.

Responsibilities

• Manage customer orders, inquiries, and escalations.
• Track orders, review order history, pricing, and product availability.
• Identify process inefficiencies and SOP gaps; contribute to improvements.
• Navigate multiple systems and communicate solutions clearly to customers.
• Handle a high volume of calls and email requests while maintaining productivity and accuracy.

Skills

Customer service

Problem solving

Analytical thinking

Learning agility

Communication skills

Education

Associate degree or higher

Experience may substitute for degree

Tools

Salesforce Service Cloud

SAP

Tableau

Google Workspace

AI tools (Gemini)

Job description

Kelly in Indianapolis is seeking an entry-level specialist focused on customer service, problem-solving, and learning agility. You will interact daily with customers, Sales, and internal stakeholders while managing orders and resolving issues.

The role emphasizes order tracking, system navigation, and clear communication across teams, with training and a defined 18-month contract. Strong communication and detail orientation are essential.