Order Fulfillment Specialist – Customer Delivery Expert

Biopharma Careers; Indianapolis (IN); On-site; USD 40,000 - 73,000; Full time

Benefits offered by this job

Healthcare benefits

PTO

401k

Holidays

Sick time

Job summary

Roche is hiring an Order Fulfillment Specialist in Indiana to manage the end-to-end order lifecycle, from inquiry to delivery. You will troubleshoot product, pricing, invoicing, and logistics issues while driving process improvements.

This fixed-term, full-time role emphasizes proactive communication with customers and internal teams to ensure smooth order delivery and high satisfaction. Collaboration across departments is essential in a fast-paced environment.

Qualifications

• Associate’s Degree with at least 1 year of customer service experience, or more than 3 years of customer service experience.
• Proficiency in SAP and Salesforce systems preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries from inception to delivery, proactively rectifying potential concerns.
• Manage order replacement, return, credit, debit, and order change actions according to procedural guidelines.
• Provide specialized support and subject matter expertise to track, analyze, and report on specific customer functions.
• Coordinate communications for the implementation of product promotions, process changes, and marketing programs.
• Act as a key resource for internal and external stakeholders, recommending process changes to improve satisfaction.
• Monitor customer and product trends to proactively resolve issues and negotiate solutions with internal groups.
• Maintain and continuously improve the quality system to achieve organizational quality objectives.
• Execute special projects as assigned by management.

Skills

Customer service

Communication

Education

Associate’s Degree

Tools

SAP

Salesforce

Job description

Roche is hiring an Order Fulfillment Specialist in Indiana to manage the end-to-end order lifecycle, from inquiry to delivery. You will troubleshoot product, pricing, invoicing, and logistics issues while driving process improvements.

This fixed-term, full-time role emphasizes proactive communication with customers and internal teams to ensure smooth order delivery and high satisfaction. Collaboration across departments is essential in a fast-paced environment.