Order Entry Specialist

Siemens; Peachtree Corners (GA); Hybrid; USD 41,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Hybrid work arrangement

Job summary

Siemens is seeking an Order Entry Specialist to process high-volume data entry into CRM systems, verify order accuracy and resolve issues while delivering excellent customer service. The role supports multiple product types including configured made-to-order and stock orders.

Hybrid work is available in Peachtree Corners, GA, with exposure to SAP, Salesforce, COMPAS, and EDI. Ideal candidates have 3+ years in customer support for electrical distribution products and strong communication skills.

Qualifications

• HS Diploma or GED required.
• 3+ years in a Customer Support role supporting industrial or construction electrical distribution products.
• Proficient with SAP, Salesforce, and COMPAS.
• Eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Interprets documented rules, past practices or instructions on a semi-independent level.
• Processes project orders while verifying accuracy of data to be entered.
• Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service.
• Responsible for processing multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment.
• Utilize CRM tool to directly communicate pricing errors, product verification, etc. to customers, suppliers and affiliates.
• Provide price and availability for multiple products within the assigned business segment.

Skills

Customer service

Data entry

Order processing

SAP

Salesforce

COMPAS

CRM

Education

HS Diploma or GED

Tools

Salesforce

COMPAS

Industry Mall

EDI

IDOC

Job description

Position Title: Order Entry Specialist

Location: Peachtree Corners, GA, Rolling Meadows, IL, Harleysville, PA (Hybrid)

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Order Entry Specialist is responsible for processing large volume data entry in both alphanumeric and symbolic data entry from source documents into CRM software. Effectively identify order errors and drives resolution in a timely manner while providing excellent customer services. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to escape internal and external customer issues.

You will make an impact with the following responsibilities:

• Interprets documented rules, past practices or instructions on a semi-independent level.
• Processes project orders while verifying accuracy of data to be entered.
• Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service.
• Responsible for processing multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment.
• Utilize CRM tool to directly communicate pricing errors, product verification, etc. to customers, suppliers and affiliates.
• Provide price and availability for multiple products within the assigned business segment.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• HS Diploma or GED
• 3 plus years’ of experience in a Customer Support role supporting industrial or construction electrical distribution products.
• Knowledge of SAP, Salesforce, and COMPAS.
• High Level of professionalism and excellent customer service skills.
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Associate degree or Industry related Certification.
• Strong problem-solving skills.
• Excellent communication skills enabling the facilitation of information flow between the channel partner and various people within Siemens, such as expediters, product managers, the EDI support team, the channel sales engineers for the account, and other customer support representatives.
• Bachelor’s degree in related discipline is preferred.
• 6 plus years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
• Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $40,555 - $69,523. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Hybrid #transformtheeverydaywithus #siemens #orderentryspecialist #ordermanagement #customerservice #electricalproducts

$40,555 $69,523