Supervisor I, Customer Support/Operations

LexisNexis Risk Solutions; Alpharetta (GA); Hybrid; USD 59,000 - 99,000; Full time

Benefits offered by this job

Country-specific benefits

Hybrid work arrangement

Job summary

LexisNexis Risk Solutions in Alpharetta, GA, is seeking a results-driven Operations Manager to oversee daily operations, ensure policy compliance, and lead a high-performing team in a hybrid work environment.

You will monitor workflows, publish metrics, manage resources, and drive improvements while collaborating with leadership and stakeholders to meet business objectives and deliver exceptional service. This role requires in-office presence as needed.

Qualifications

• Experience leading cross-functional teams.
• Strong analytical and KPI reporting skills.
• Familiarity with compliance and quality assurance processes.

Responsibilities

• Lead daily operations and ensure policy compliance.
• Coach and develop team to meet performance goals.
• Monitor workflows, publish production metrics.
• Manage scheduling and resources to optimize productivity.
• Ensure adherence to regulatory requirements and internal policies.
• Collaborate with leadership on strategic planning.
• Engage with customers and stakeholders to resolve issues.
• Present updates to leadership.

Skills

People leadership

Operations management

Performance analytics

Stakeholder communication

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Job description

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance organization, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance organization, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About The Role

Responsible for overseeing daily operations, ensuring compliance with company policies and procedures, and managing team performance to achieve organizational objectives. This role requires balancing leadership responsibilities with hands-on operational oversight. It is a hybrid position that requires regular in-office attendance throughout the month, based on business needs.

Responsibilites

• Team Leadership & Development
• Supervise and coach team members to achieve performance goals.
• Conduct regular feedback sessions and performance evaluations.
• Foster a positive and collaborative work environment.
• Identify training needs and coordinate skill development programs.
• Operational Management
• Monitor daily workflows and ensure timely completion of tasks.
• Review and publish production metrics and reports.
• Resolve escalated issues and maintain service level agreements.
• Manage resource allocation and scheduling to optimize productivity.
• Oversee adherence to operational policies and procedures.
• Compliance & Quality Assurance
• Implement and maintain quality control processes.
• Ensure adherence to regulatory requirements and internal policies.
• Conduct audits and drive continuous improvement initiatives.
• Maintain accurate documentation for compliance, reporting, and employee coaching and feedback purposes.
• Strategic Support
• Contribute to process improvement and operational planning.
• Support succession planning and employee development programs.
• Collaborate with leadership to align team goals with organizational objectives.
• Participate in cross-functional projects and initiatives.
• Customer & Stakeholder Engagement
• Address customer concerns escalated beyond frontline teams.
• Ensure high levels of customer satisfaction through timely resolution.
• Communicate effectively with internal and external stakeholders.
• Performance Monitoring & Reporting
• Track KPIs and prepare performance dashboards for leadership.
• Analyze trends and recommend corrective actions.
• Present operational updates during team and leadership meetings.

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.