Hybrid Ops Manager - Scale Systems, Remote & Travel

mcfa; Charlotte (NC); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equity

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Remote/Hybrid work

Job summary

MCFA is seeking an Operations Manager for a Raleigh, NC-based construction tech startup. The role is hybrid with remote work and occasional travel, owning day-to-day operations and scalable systems.

You will design repeatable processes, manage a distributed team, analyze data to improve throughput, and collaborate with Product and Engineering to convert pain points into actionable tickets. Requires service-delivery leadership and Lean/Six Sigma training.

Qualifications

• Experience leading service-delivery teams (operations, production, BPO, or similar).
• Lean/Six Sigma training and process-improvement experience.
• Data analytics skills; comfortable with spreadsheets and dashboards.

Responsibilities

• Lead design and rollout of processes and standards to build a repeatable system.
• Run the pipeline end to end: intake, estimation, QA, delivery; meet throughput and quality targets.

Skills

Data analytics

Process design

Leadership/te am management

Hiring/training

Stakeholder collaboration

Education

Six Sigma training

Tools

Bluebeam

PlanSwift

Revit

Job description

MCFA is seeking an Operations Manager for a Raleigh, NC-based construction tech startup. The role is hybrid with remote work and occasional travel, owning day-to-day operations and scalable systems.

You will design repeatable processes, manage a distributed team, analyze data to improve throughput, and collaborate with Product and Engineering to convert pain points into actionable tickets. Requires service-delivery leadership and Lean/Six Sigma training.