CEO Operations Lead - Hybrid/Remote

Serve Freight, LLC; Asheville (NC); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Serve Freight, LLC seeks an Executive Operations Manager in Asheville, NC (Hybrid preferred) or remote for the right US candidate. This hybrid role balances calendar management, SOP ownership, and cross-functional problem solving to support the CEO.

You will own operational rhythms, build dashboards from Turvo, QuickBooks, and HubSpot, draft SOPs, manage projects, and coordinate across accounting, operations, and brokerage to keep the company running smoothly.

Qualifications

• 5–8 years in operations, executive support, or chief of staff-adjacent roles at a growing company (under 50 employees preferred)
• Comfortable wearing multiple hats and operating across departments
• Can make decisions without perfect information; not freeze with ambiguous direction
• Strong written communicator: SOPs, slide decks, and emails without heavy editing
• Data-literate: can pull and present operational and financial data without being an analyst

Responsibilities

• Manage the CEO's calendar: scheduling, rescheduling, conflict resolution
• Triage and prioritize the CEO's inbox; coordinate travel logistics
• Prepare meeting agendas, pre-reads, and follow-up action items
• Pull and format weekly operational dashboards from Turvo, QuickBooks, and HubSpot
• Prepare financial summaries and talking points for leadership meetings
• Draft and maintain internal SOPs for recurring operational processes
• Document workflows across departments as they are formalized
• Research and recommend operational tools within defined budget parameters
• Investigate and resolve minor operational issues across departments before they reach the CEO
• Coordinate with internal team members across operations, accounting, and brokerage

Job description

Serve Freight, LLC seeks an Executive Operations Manager in Asheville, NC (Hybrid preferred) or remote for the right US candidate. This hybrid role balances calendar management, SOP ownership, and cross-functional problem solving to support the CEO.

You will own operational rhythms, build dashboards from Turvo, QuickBooks, and HubSpot, draft SOPs, manage projects, and coordinate across accounting, operations, and brokerage to keep the company running smoothly.