IT Ops & Service Delivery Lead - Hybrid, AI Infra

CyberCoders; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Employer Paid Health Insurance

401k with match

Unlimited PTO

Job summary

CyberCoders is seeking an IT Manager for a high-growth AI infrastructure company in the NYC area. This role is hybrid with primarily remote work and some on-site presence, offering a base salary of $120,000–$160,000 plus bonus and comprehensive benefits.

The ideal candidate will lead IT operations and service delivery at scale, manage cloud identity and endpoint management, and oversee MSP partnerships while driving formal ITSM practices and audit readiness.

Qualifications

• 5+ years of progressive experience in IT operations, endpoint management, or IT service delivery.
• Hands-on experience with Microsoft Entra ID and Intune, including tenant administration and device lifecycle management.
• Experience standing up a Microsoft tenant and administering M365; integrating Microsoft cloud into a Google Workspace environment preferred.
• Strong knowledge of Google Workspace administration.
• demonstrated experience managing an MSP or outsourced IT provider, including SLAs and vendor accountability.
• Solid ITSM knowledge and SOP/runbook development.

Responsibilities

• Define and mature our cloud identity and endpoint management model across Google Workspace and future Microsoft capabilities.
• Own identity and endpoint standards: MFA, recovery access, device enrollment, and controls.
• Manage Microsoft 365, Entra ID, and Intune licensing as services roll out.
• Maintain ownership of cloud tenants, configurations, logs, and credentials even with MSP involvement.
• Build and maintain the IT service catalog, ownership model, SLAs, and escalation procedures.
• Define workflows for incidents, onboarding/offboarding, assets, and changes.
• Oversee MSP relationship: ticket quality, reviews, escalations, and improvements.
• Develop Joiner/Mover/Leaver processes with HR and SaaS provisioning.
• Oversee Windows/macOS endpoint lifecycle including imaging, patching, and retirement.
• Support SOC 2 and SOX ITGC audits with technical evidence.

Skills

IT Operations

Service Delivery

Google Workspace

Entra ID

Intune

MSP management

ITSM

Joiner/Mover/Leaver

Tools

Google Workspace

Microsoft Entra ID

Intune

M365

Jamf

Job description

CyberCoders is seeking an IT Manager for a high-growth AI infrastructure company in the NYC area. This role is hybrid with primarily remote work and some on-site presence, offering a base salary of $120,000–$160,000 plus bonus and comprehensive benefits.

The ideal candidate will lead IT operations and service delivery at scale, manage cloud identity and endpoint management, and oversee MSP partnerships while driving formal ITSM practices and audit readiness.