Operations Manager, AI Delivery & Internal Tools

C3.ai, Inc.; Redwood City (CA); Hybrid; USD 128,000 - 159,000; Full time

Job summary

C3 AI is seeking an Operations Manager to run the backbone of our professional services while building and maintaining internal AI delivery tooling. The hybrid role blends services ops with hands-on tech work to support scalable delivery.

Ideal candidates have 5+ years in tech ops or program management within professional services, plus experience with staffing, forecasting, and margin analysis. You’ll design dashboards, own internal apps, and align delivery needs with engineering and finance.

Qualifications

• 5+ years in ops or technical program management in professional services or forward-deployed engineering
• Bachelor's degree in Business, Finance, or related field
• Experience with staffing, utilization tracking, forecasting, and margin analysis

Responsibilities

• Run the operating cadence for the services org: staffing plans, forecasting, capacity planning, and actuals reconciliation against budget
• Own the resourcing process - matching engineers and consultants to engagements based on skill, availability, and account priority
• Track and report on delivery health across the portfolio: signature-to-first-value timelines, pilot-to-production conversion, margin by engagement, and overinvestment/overrun flags
• Build and maintain dashboards and reporting that give leadership real-time visibility into where engagements stand
• Manage the escalation process for at-risk engagements, coordinating between delivery teams, account leads, and executive sponsors
• Own vendor and subcontractor management where services work is augmented externally
• Drive planning cycles (quarterly and annual) - operating plans, headcount models, and org-level capacity math
• Design, build, and maintain AI agents that automate internal delivery workflows (e.g., status reporting, staffing recommendations, account health scoring, proposal generation)
• Manage the lifecycle of internal applications used by the delivery org - from requirements through deployment and ongoing maintenance
• Own uptime, reliability, and iteration for any agent or application you build - this isn't a one-time build, it's a maintained product
• Partner with engineering to determine what should be built in-house versus adopted from existing platform capabilities
• Prototype quickly to validate ideas before committing engineering resources
• Act as the connective tissue between delivery leadership, engineering, and finance - translating operational needs into technical requirements and vice versa
• Partner with delivery leads to identify where manual, repeatable work can be automated
• Support org design and process changes (restructuring, role definition, delivery principle documentation) with data and tooling
• Train delivery staff on new tools and agents as they're rolled out

Skills

Operations leadership

Cross-functional communication

Forecasting & margin analysis

Strategic planning

Automation mindset

Education

Bachelor's degree in Business/Finance or related field

Tools

Dashboard ownership

Internal tooling development

Data reporting tooling

Job description

C3 AI is seeking an Operations Manager to run the backbone of our professional services while building and maintaining internal AI delivery tooling. The hybrid role blends services ops with hands-on tech work to support scalable delivery.

Ideal candidates have 5+ years in tech ops or program management within professional services, plus experience with staffing, forecasting, and margin analysis. You’ll design dashboards, own internal apps, and align delivery needs with engineering and finance.