Hybrid Operations Associate - Insurance & Client Support

ZP Group; Durham (NC); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Paid holidays

Sick leave

Job summary

Piper Companies in Durham, NC is hiring an Operations Associate to support the operations team and maintain service excellence in a technology-driven life insurance and annuities environment. The role is full-time with a hybrid in-office schedule Tue-Thu 9am-6pm, offering comprehensive benefits including health, vision, dental, PTO, and holidays.

Ideal candidates have a bachelor's degree and 0–2 years of experience, with strong MS Office skills and the ability to pass a call center simulation

Qualifications

• Bachelor's degree required.
• 0-2 years of relevant experience.
• Intermediate Microsoft Office skills.
• Ability to pass a call center simulation test.

Responsibilities

• Provide personalized client support across multiple channels.
• Process policy service requests with accuracy and compliance.
• Educate clients on insurance products, benefits, and online resources.
• Collaborate with cross-functional teams to drive improvements and retention.

Skills

Customer service

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies in Durham, NC is hiring an Operations Associate to support the operations team and maintain service excellence in a technology-driven life insurance and annuities environment. The role is full-time with a hybrid in-office schedule Tue-Thu 9am-6pm, offering comprehensive benefits including health, vision, dental, PTO, and holidays.

Ideal candidates have a bachelor's degree and 0–2 years of experience, with strong MS Office skills and the ability to pass a call center simulation