Hybrid Operations Associate, Client Services (Insurance)

Piper Companies; Durham (NC); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health benefits

PTO & holidays

Hybrid schedule

Job summary

Piper Companies is hiring an Operations Associate in Durham, NC for a hybrid, full-time onsite role. You will support the operations team, handle policy service requests, and assist clients with insurance products and online resources.

Requirements include a Bachelor's degree, 0–2 years of related experience, and proficiency in Microsoft Office; a call center simulation test may be required. Compensation ranges from $20 to $23 per hour with comprehensive benefits.

Qualifications

• Bachelor's degree required.
• 0–2 years of relevant experience through work or internship.
• Proficiency with the Microsoft Office suite.
• Ability to pass a call center simulation test.

Responsibilities

• Provide personalized client support across multiple channels.
• Manage and complete policy service requests with accuracy and compliance.
• Educate clients on insurance products, benefits, and online resources.
• Collaborate with cross-functional teams to improve service and retention.

Skills

Customer service

Attention to detail

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is hiring an Operations Associate in Durham, NC for a hybrid, full-time onsite role. You will support the operations team, handle policy service requests, and assist clients with insurance products and online resources.

Requirements include a Bachelor's degree, 0–2 years of related experience, and proficiency in Microsoft Office; a call center simulation test may be required. Compensation ranges from $20 to $23 per hour with comprehensive benefits.