Hybrid Operations Strategy Lead

Gallagher; Rolling Meadows (IL); Hybrid; Confidential; Full time

Benefits offered by this job

Health plans (medical/dental/vision)

401(k) and Roth options

Paid parental leave

Mental health support (Talkspace)

Training programs

Job summary

Gallagher Benefit Services is seeking a Business Optimization Manager to design and execute continuous improvement across Client Service and back-office operations. You will work with senior leaders and staff to address critical issues, develop business cases and performance metrics, and drive end-to-end projects in a hybrid role based in Rolling Meadows, IL.

You will lead cross-functional teams, craft actionable recommendations, and partner with IT, HR, and Finance to implement solutions while

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 4+ years of management consulting or operations strategy experience.
• Experience in Employee Benefits brokerage or HR consulting is a plus.
• Strong strategic thinking, problem solving and analytical framing.

Responsibilities

• Prioritize operational improvement ideas with senior leadership.
• Lead a team of consultants in project execution and coaching.
• Develop analyses, business cases, and performance metrics for initiatives.
• Document requirements and end-to-end processes and monitor outcomes.

Skills

Consulting experience

Data analysis

Project management

Stakeholder communication

Leadership coaching

Education

Bachelor's degree

MBA preferred

Tools

PowerPoint

Excel

Word

Job description

Gallagher Benefit Services is seeking a Business Optimization Manager to design and execute continuous improvement across Client Service and back-office operations. You will work with senior leaders and staff to address critical issues, develop business cases and performance metrics, and drive end-to-end projects in a hybrid role based in Rolling Meadows, IL.

You will lead cross-functional teams, craft actionable recommendations, and partner with IT, HR, and Finance to implement solutions while