Hybrid Operations Manager: Lead Teams & Drive Efficiency

ZP Group; Durham (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Piper Companies in Durham, NC is seeking an Operations Manager to lead a team of Operations Associates in a fast-paced, service-driven setting. The role emphasizes hands-on leadership, people development, and process optimization in a hybrid work environment.

Responsibilities include coaching staff, optimizing workflows, and delivering KPIs while collaborating with finance and leadership to advance business objectives.

Qualifications

• 5+ years of experience in operations, with at least 3 years in a people management or team lead role.
• Proven ability to manage, motivate, and develop operational teams.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Experience working in a hybrid environment and managing both in-office and remote team members.
• Excellent communication, organizational, and time-management skills.

Responsibilities

• Lead, coach, and develop a team of Operations Associates to ensure high performance and engagement.
• Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and adherence to service-level agreements.
• Identify process improvement opportunities and implement scalable operational best practices.
• Monitor key performance indicators (KPIs) and prepare reporting to support data-driven decision-making.
• Collaborate with cross-functional teams including leadership, finance, and client-facing partners to support business objectives.
• Ensure compliance with internal policies, procedures, and industry regulations.

Skills

People management

Operations leadership

Analytical skills

Communication

Job description

Piper Companies in Durham, NC is seeking an Operations Manager to lead a team of Operations Associates in a fast-paced, service-driven setting. The role emphasizes hands-on leadership, people development, and process optimization in a hybrid work environment.

Responsibilities include coaching staff, optimizing workflows, and delivering KPIs while collaborating with finance and leadership to advance business objectives.