Operations Manager - 171945

Piper Companies; Durham (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Piper Companies is seeking an Operations Manager to lead a team of Operations Associates in a fast-paced, service-driven setting. This hands-on role drives operational efficiency in a hybrid work environment, coaching staff and aligning with leadership to meet service goals.

The ideal candidate has 5+ years in operations with strong people management, analytical skills, and a focus on continuous improvement in hybrid teams. Benefits are included and collaboration across departments is essential.

Qualifications

• 5+ years in operations with 3+ years in people leadership.
• Proven ability to motivate and develop teams.
• Strong analytical skills and continuous improvement mindset.
• Experience in hybrid environments with in-office and remote staff.
• Excellent communication, organization, and time management.

Responsibilities

• Lead, coach, and develop a team of Operations Associates.
• Oversee day-to-day workflows, ensuring accuracy and SLAs.
• Identify process improvements and implement scalable practices.
• Monitor KPIs and prepare data-driven reports.
• Collaborate with leadership, finance, and client partners to meet objectives.

Skills

Team leadership

People management

Process optimization

KPI reporting

Cross-functional collaboration

Compliance

Job description

Piper Companies is seeking an Operations Manager to lead and support a team of Operations Associates within a fast-paced, service-driven industry. The Operations Manager role is ideal for a hands-on leader with strong people management skills, process optimization experience, and the ability to drive operational efficiency in a hybrid work environment.

Responsibilities of the Operations Manager:

• Lead, coach, and develop a team of Operations Associates to ensure high performance and engagement.
• Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and adherence to service-level agreements.
• Identify process improvement opportunities and implement scalable operational best practices.
• Monitor key performance indicators (KPIs) and prepare reporting to support data-driven decision-making.
• Collaborate with cross-functional teams including leadership, finance, and client-facing partners to support business objectives.
• Ensure compliance with internal policies, procedures, and industry regulations.

Qualifications of the Operations Manager:

• 5+ years of experience in operations, with at least 3 years in a people management or team lead role.
• Proven ability to manage, motivate, and develop operational teams.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Experience working in a hybrid environment and managing both in-office and remote team members.
• Excellent communication, organizational, and time-management skills.

Compensation for the Operations Manager includes:

• Salary range: $80,000 – $100,000 depending on experience
• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off

This job opens for applications on 05/06/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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