Operations Manager: Team Leadership & Process Optimization

Piper Companies; Durham (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Piper Companies is seeking an Operations Manager to lead a team of Operations Associates in a fast-paced, service-driven setting. This hands-on role drives operational efficiency in a hybrid work environment, coaching staff and aligning with leadership to meet service goals.

The ideal candidate has 5+ years in operations with strong people management, analytical skills, and a focus on continuous improvement in hybrid teams. Benefits are included and collaboration across departments is essential.

Qualifications

• 5+ years in operations with 3+ years in people leadership.
• Proven ability to motivate and develop teams.
• Strong analytical skills and continuous improvement mindset.
• Experience in hybrid environments with in-office and remote staff.
• Excellent communication, organization, and time management.

Responsibilities

• Lead, coach, and develop a team of Operations Associates.
• Oversee day-to-day workflows, ensuring accuracy and SLAs.
• Identify process improvements and implement scalable practices.
• Monitor KPIs and prepare data-driven reports.
• Collaborate with leadership, finance, and client partners to meet objectives.

Skills

Team leadership

People management

Process optimization

KPI reporting

Cross-functional collaboration

Compliance

Job description

Piper Companies is seeking an Operations Manager to lead a team of Operations Associates in a fast-paced, service-driven setting. This hands-on role drives operational efficiency in a hybrid work environment, coaching staff and aligning with leadership to meet service goals.

The ideal candidate has 5+ years in operations with strong people management, analytical skills, and a focus on continuous improvement in hybrid teams. Benefits are included and collaboration across departments is essential.